Destiny Media
Tourism Booking System™AI Operations Suite™BlogContact

Brand & Commercial Assets

Identity, storytelling, commercial materials

Automation & Systems

CRMs, workflows, internal systems

Digital & Performance

Funnels, paid media, conversion optimization

Content Creation

Photo, video, commercial content

AI for Tourism

AI agents, automation, operational AI

01 / 10
Destiny Media Presents

TOURISM AI
OPERATIONS SUITETM

AI Agents Designed for Tourism Operations

Order. Efficiency. Control.

The Real Problem

Tourism doesn't break
because of demand.

It breaks because operations don't scale.

Inquiries arrive from multiple channels. What fails is the internal process of handling, organizing, and responding.

73%of inquiries go unanswered within 24h
System Overview

One system. Three specialized AI agents.

AI Sales Agent

Before the sale

Instant response + qualified leads

AI Quoting Agent

During the sale

Consistent proposals at scale

AI Operations Agent

After the sale

Seamless post-booking support

Before the sale

AI Sales Agent

What it does

  • Responds instantly on WhatsApp/Web
  • Detects intent: Tours / Transfers / Packages
  • Asks key questions: Dates / Pax / Service type
  • Classifies leads: High / Medium / Low
  • Delivers organized lead to the team

What it does NOT do

No closingNo paymentsNo availability promises

Real value: Immediate response + better-qualified leads + fewer interruptions

Example Conversation

Hi, I need a transfer tomorrow from SJO to Tamarindo

Hello! I'd be happy to help arrange your transfer.

Could you please confirm:
• Date and time of pickup?
• Number of passengers?
• Amount of luggage?
• Flight number?

Output: Qualified Lead Summary

Service:TransferRoute:SJO → TamarindoDate:TomorrowPriority:High (urgent)
During the sale

AI Quoting Agent

What it does

  • Receives qualified leads
  • Builds base quotes & itineraries
  • Applies rules: Season / Tour type / Duration / Margin
  • Produces consistent proposals
  • Leaves human review step

What it does NOT do

No final price confirmationNo paymentsNo commercial decisions

Real value: Hours saved + fewer quoting errors + scale without hiring

Example Output

Input

Dates:Dec 15-20, 2025Passengers:4 adultsService:Full PackageCategory:Premium

Output: Quote Summary

Airport Transfer (SJO)$XXX
5 Nights Premium Hotel$X,XXX
Arenal Volcano Tour$XXX
Manuel Antonio Day Trip$XXX
Estimated Total$X,XXX
Human review required before sending
After the sale

AI Operations Agent

What it does

  • Answers repetitive post-booking questions
  • Confirms pickup, timing, meeting points
  • Explains policies
  • Detects urgency (flight delays, last-minute changes)
  • Escalates when needed

What it does NOT do

No refundsNo itinerary changes without approvalNo compensation promises

Real value: Fewer repetitive messages + fewer fatigue errors + better guest experience

Support Scenarios

"What time is my pickup?"

Instant answer from booking data

"My flight is delayed, what now?"

Urgency detected + escalation triggered

Urgent

"Where is the meeting point?"

Map/description response sent

"What time is check-in at the hotel?"

Check-in 3:00 PM, early check-in on request

How It Works

A continuous, human-controlled
operational flow.

Inquiry
AI Sales Agent
AI Quoting Agent
Human Review
AI Operations Agent

"AI reduces friction. Humans make decisions."

Clear Boundaries

What this is NOT

Not a chatbot

Purpose-built AI agents

Not generic automation

Tourism-specific logic

Not a sales replacement

Human oversight always

Not a magic sales machine

Operations first

Who It's For

Built for serious tourism operations.

This is for you if:

  • DMCs with consistent inquiry volume
  • Tour operators scaling operations
  • Teams overwhelmed by repetitive tasks

This is NOT for:

  • Small operations without traffic
  • Those seeking quick hacks
  • Teams not ready for systems
Next Step

Is this system right
for your operation?

Book a strategy call to evaluate fit and explore implementation.

Fit is evaluated before implementation.